FaceTime Won't Connect? Here's How You Get It Fixed

FaceTime wont connect, and you don’t know what to do get it fixed? No need to stress too much over it. We’ll guide you through the process and get those video chats and audio calls going in no time.


FaceTime is a popular video-telephony service developed by Apple Inc. It’s one of the most reliable methods to start a video conversation between iOS devices, whether they are mobile devices or Macs. However, users may still experience problems with the app. Good news – there are ways to troubleshoot these issues. Some of these methods might have to be performed along with the person you are engaged in the conversation with. If not, you might find that you cannot fix connection failures.

Furthermore, the app is not available in all countries of the globe, and it is also limited to iPhone 4 or later, iPad 2, iPod touch 4th generation, and Mac computers.

FaceTime Wont Connect? Here Are a Few Useful Tricks to Get It Working

1.      Update the OS to the Latest Version

It is best to have the operating system updated to the latest version available for a vast number of reasons. Not only you might discover that it was just the trick to get your FaceTime to work, but all other apps that might give you a hard time might start working beautifully.

Both the initiator and the recipient have to perform the update in order to get proper results. Don’t forget to backup your iOS device or Mac before starting the update.

To update your iOS, simply go to the “Settings” menu, choose “General”, and tap “Software Update”.

To update your OS X, go to the Apple Menu, and choose “Software Update”.

Try to initiate a call or a video chat and see if it works. Sometimes, it’s just the thing to get it to work again. If not, read the other tips below.

2.      Re-Activate Facetime

Try signing out of the app and logging back in. This might help in case the issue laid in account authentication.

To re-activate Facetime on your iOS device, go to “Settings” and choose “FaceTime”. Disable the switch, then turn it on after a few minutes. Wait for the activation and then tap on the Apple ID field. Next, tap on “Sign out”. After that, you can re-login using your Apple FaceTime credentials.

To re-activate Facetime on your OS X device, go to the FaceTime menu and tap “Preferences”. Flip the switch off and then back on. After it finishes reactivating, try initiating a call to see if it works.


3.      Reset Network Settings

Here’s another tip: reset your network settings. If you have updated your OS to the latest version and FaceTime still doesn’t function properly, then maybe the issue lies in your network options.

To reset the network settings, open “Settings”, go to “General”, choose “Reset”, and then pick “Reset Network Settings”. Your device will be automatically rebooted.

4.      Switch the Airplane Mode ON and OFF

Speaking of network settings and network connection problems, there is also a possibility that toggling the Airplane mode will have FaceTime working again. Go to “Settings” and look for the “Airplane Mode”. Turn it on and then off after a couple of seconds. This way, you refresh your network, and this might just be the fix to your problem.

5.      Reset All Settings

Some users have been successful in fixing FaceTime problems by simply resetting all settings, not just the network configuration. It’s worth giving it a go.

To do that, just go to “Settings”, then “General, and choose to “Reset” and then “Reset all Settings”. With a bit of luck, you might be able to fix you FaceTime connection by doing this.

Is Your App Missing Altogether?


If you own an iPad 2 or an iPod touch, the app might be missing. But there’s a way to troubleshoot this issue as well.

First, you have to update to the latest version available of iOS. As we said, it is important you have the operating system running the last version to have your apps running smoothly. Next, go to “Settings”, then “General”, and “Restrictions”. Check to see if Facetime and Camera are set to ON. If the camera is disabled, this automatically disables FaceTime, and you won’t be able to use it.

FaceTime Still Won’t Connect? If you are still having problems with FaceTime even after performing this trick, try to restart your device. Press and hold the “Sleep/Wake” button for a couple of seconds until you get the “slide to power off” message.


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